Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Agentic Commerce team builds conversational and generative AI products that deliver hyper personalized shopping experiences at massive scale. Our portfolio includes Cart Assistant—Instacart’s AI shopping agent helping people plan what to eat and shop for groceries—as well as integrations with leading consumer agents such as Claude, ChatGPT, and Gemini. These products serve millions of consumers and hundreds of retail partners, helping retailers differentiate and win in the AI era. As the Director of Product for Agentic Commerce, you will lead a team of product managers and partner closely with Engineering, ML, Design & Research, GTM, and Business Development to set the multi-year vision for agentic commerce at Instacart. You will define and deliver novel, safe, and delightful consumer-facing AI experiences, drive measurable outcomes for retailers, and shape how Instacart redefines grocery commerce with AI. You’ll thrive here if you’re energized by 0-to-1 product building, complexity at scale, and a highly collaborative culture where we roll up our sleeves, communicate effectively, and solve creatively together. About the Job You will own the end-to-end product strategy and execution for our agentic commerce portfolio, leading a small but mighty PM team and a cross-functional group of approximately 25 builders across the company. Own the multi-year product vision, strategy, and roadmap for Agentic Commerce across Cart Assistant and third-party agent integrations; define clear success metrics and deliver measurable impact on conversion, AOV, retention, and customer satisfaction. Lead, develop, and grow a high-performing team of product managers; establish product operating rhythms, hiring plans, and career development frameworks that cultivate a healthy, high-trust team. Partner with Engineering, ML, and Design to ship high-quality AI features end to end, including experimentation frameworks, safety/guardrails, model selection and evaluation, latency/reliability, and privacy-by-design. Collaborate with Retail, Partnerships/BD, and GTM teams to commercialize agentic solutions, drive adoption with retailers, and shape co-development opportunities with industry-leading partners. Drive cross-organizational alignment with senior leaders; translate complex, technical concepts into clear narratives; make principled tradeoffs to prioritize the highest-leverage work in a fast-changing environment. Champion responsible AI practices, ensuring experiences are transparent, trustworthy, and inclusive while meeting regulatory and brand standards. About You Minimum Qualifications 10+ years of product management experience, including 3+ years managing and developing product managers. Proven track record building successful consumer products at scale with deep expertise in e-commerce. Strong technical fluency with ML- and AI-driven products, including collaborating closely with engineering and ML partners on model- and platform-level decisions. Demonstrated success leading multi-quarter 0-to-1 initiatives and launching net-new products in complex enterprise, B2B2C, and/or marketplace environments. Excellent written and verbal communication skills; adept at simplifying complex topics for senior leaders and driving alignment across organizations. Evidence of hiring, developing, and retaining high-performing PMs; building inclusive, high-trust teams and product cultures. Experience defining and moving business outcomes using clear metrics; comfortable with experimentation and data analysis (partnering with Analytics/using SQL or comparable tools). Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business, Data Science) or equivalent practical experience. Preferred Qualifications Hands-on experience building generative AI and/or conversational commerce products. Background in food or grocery technology and familiarity with retailer e-commerce ecosystems. Marketplace experience, particularly balancing the needs of consumers, shoppers, retailers, and brands. Experience building for both enterprise retail customers and end consumers (B2B2C), including co-developing and commercializing solutions with partners. Knowledge of LLM evaluation, prompt design, safety/guardrails, and responsible AI practices. LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here . For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $259,000 - $273,500 CAD

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Design Systems & Foundations team builds the shared components, tokens, and guidance that power customer, shopper, retailer, and internal tools at scale. We’re looking for a design-first, technically fluent product designer to lead the evolution of our design system as a product—raising quality, usability, scalability, and adoption across multiple product surfaces. In this role, you’ll partner closely with engineering and design technologists to ensure design-to-code fidelity, integrate guidance directly inside design and development workflows, and shape a durable “source of truth” that can power automation, guardrails, and AI-assisted workflows. You’ll collaborate with an 8-person foundations team and cross-functional partners to unlock velocity and consistency for product teams serving millions of customers. About the Job Own and drive the design system roadmap—prioritizing by product needs, system health, and adoption friction—while aligning stakeholders on a clear, forward-looking vision. Define and evolve system UX: components, patterns, interaction states, responsive behavior, motion, and accessibility defaults that scale across products and platforms. Lead token strategy end to end (primitive and semantic), including theming, density, and extensibility, and partner with engineering to maintain consistent component APIs. Establish strong governance and lifecycle management: contribution standards, quality bars, review processes, versioning, deprecations, and clear migration plans to reduce system drift. Create implementation-aware specs with edge cases, constraints, usage guidance, and acceptance criteria; collaborate in component-based workflows (e.g., Figma libraries, Storybook) to ensure design-to-code fidelity. Build design enablement in context—linting rules, templates, and plugin experiences—supported by a structured knowledge model (rules, constraints, examples) that powers automation and AI-assisted support. Use AI tools intentionally to streamline audits, consistency checks, migrations, and spec generation; contribute to AI-assisted workflows that help teams adopt changes safely. Measure adoption and impact, identify workflow friction, and execute enablement programs that reduce rework, raise consistency, and accelerate safe system evolution. About You Minimum Qualifications 6+ years of experience in product design (or equivalent), including shipping and maintaining a design system adopted by multiple product teams. Portfolio showcasing design systems mastery (components, patterns, tokens, governance) and cross-platform consistency; portfolio link required. Technical fluency collaborating in component-based workflows (e.g., Figma component libraries and Storybook or equivalent) with a strong understanding of how implementation constraints shape UX. Hands-on experience with token pipelines and tooling (e.g., CSS variables, semantic token architectures) and writing implementation-aware specs with acceptance criteria. Proven accessibility competency applied to systems (e.g., WCAG 2.1 AA) with accessible defaults and patterns. Demonstrated use of AI/automation to improve delivery speed and quality for design systems (e.g., audits, migration planning, consistency checks, spec generation). Experience driving system adoption through metrics, deprecation/migration programs, and cross-functional enablement. Bachelor’s degree in Design, HCI, or a related field, or equivalent practical experience. Preferred Qualifications Experience with AI-assisted coding and design environments (e.g., Cursor, Claude Code) and building Figma plugins or linting/guardrail tooling. Track record implementing scalable theming, density, and semantic token strategies across multiple products or platforms. Experience facilitating design sprints, co-creation workshops, or component governance reviews with cross-functional stakeholders. Data fluency leveraging telemetry, adoption metrics, and experiments to inform system roadmap and deprecation strategies. Familiarity with versioned monorepos or multi-package design system releases, including change management and migration planning. LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here . For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $171,000 - $180,500 CAD