Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Purchasing Experience product team owns the ‘face of Affirm’, the core checkout experience for millions of Affirm users. As a Senior Product Manager on the Terms and Payments team, you will be responsible for designing both the term and payment selection experiences which drive user clarity and confidence at checkout. An ideal candidate is one who has worked extensively on consumer experiences at key moments in the product flow. This is a highly cross-functional role that sits at the intersection of Product, Design, Engineering, Research, and Analytics. What you’ll do • Own the core checkout experience where consumers select and review their terms and payments — with a focus on driving conversion, clarity, and confidence at the moment of commitment. • Design and run experiments that improve how consumers understand and choose their terms • Define and ship new UX patterns that change the way checkout looks and feels — using research insights, quantitative signals, and close collaboration with design and analytics to move from discovery to launch. • Partner with Legal and Compliance to understand regulatory requirements and how they affect the user experience. • Work alongside international product partners to expand the terms experience into new markets, adapting for local expectations while keeping the design system coherent. • Develop a deep understanding of user behavior and share those insights broadly — helping the team and stakeholders stay grounded in how consumers actually experience checkout. • Drive an ambitious roadmap — identify the highest-leverage opportunities, align cross-functional partners, and own execution from concept through launch and iteration. What we look for • 5+ years of Product Management experience • A strong sense of taste for user experience — you have opinions about what makes an interaction feel clear, considered, and delightful. • Analytical rigor — you're comfortable digging into data, interpreting experiment results, and turning qualitative and quantitative inputs into insights and product opportunities. • World-class execution with high agency — you ship reliably, identify what matters without waiting to be told, and hold yourself to a high bar on quality and follow-through. • The ability to work closely with cross-functional teams across product, design, engineering, analytics, and research — building trust and driving alignment without relying on authority. • Strong communication skills — you can deliver results, drive narratives, and explain tradeoffs in a way that brings stakeholders along and creates clarity. • Coachability — you seek out feedback, absorb it without defensiveness, and visibly grow from it. • Bonus points if you've worked on checkout, e-commerce, or fintech products in the past. Pay Grade - N Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range . Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $153,000 - $213,000 This posting is for an existing vacancy. LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Purchasing Experience product team owns the ‘face of Affirm’, the core checkout experience for millions of Affirm users. As a Senior Product Manager on the Terms and Payments team, you will be responsible for designing both the term and payment selection experiences which drive user clarity and confidence at checkout. An ideal candidate is one who has worked extensively on consumer experiences at key moments in the product flow. This is a highly cross-functional role that sits at the intersection of Product, Design, Engineering, Research, and Analytics. What you’ll do • Own the core checkout experience where consumers select and review their terms and payments — with a focus on driving conversion, clarity, and confidence at the moment of commitment. • Design and run experiments that improve how consumers understand and choose their terms • Define and ship new UX patterns that change the way checkout looks and feels — using research insights, quantitative signals, and close collaboration with design and analytics to move from discovery to launch. • Partner with Legal and Compliance to understand regulatory requirements and how they affect the user experience. • Work alongside international product partners to expand the terms experience into new markets, adapting for local expectations while keeping the design system coherent. • Develop a deep understanding of user behavior and share those insights broadly — helping the team and stakeholders stay grounded in how consumers actually experience checkout. • Drive an ambitious roadmap — identify the highest-leverage opportunities, align cross-functional partners, and own execution from concept through launch and iteration. What we look for • 5+ years of Product Management experience • A strong sense of taste for user experience — you have opinions about what makes an interaction feel clear, considered, and delightful. • Analytical rigor — you're comfortable digging into data, interpreting experiment results, and turning qualitative and quantitative inputs into insights and product opportunities. • World-class execution with high agency — you ship reliably, identify what matters without waiting to be told, and hold yourself to a high bar on quality and follow-through. • The ability to work closely with cross-functional teams across product, design, engineering, analytics, and research — building trust and driving alignment without relying on authority. • Strong communication skills — you can deliver results, drive narratives, and explain tradeoffs in a way that brings stakeholders along and creates clarity. • Coachability — you seek out feedback, absorb it without defensiveness, and visibly grow from it. • Bonus points if you've worked on checkout, e-commerce, or fintech products in the past. Pay Grade - N Equity Grade - 9 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000 USA base pay range (all other U.S. states) per year: $173,000 - $233,000 LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Consumers across the globe need safe, transparent financing while merchants want to provide users with their preferred way to pay and convert more buyers. To help achieve this vision, we are hiring a Senior Product Manager for our 1:Many Growth team. Affirm's Distribution Partnerships program - internally called " 1:Many " - is one of the highest-leverage growth levers at the company. Instead of integrating merchant by merchant, we integrate once into a platform merchants already use, and every merchant on that platform becomes reachable through that single integration. This role is responsible for: - Own and grow Affirm's partner portfolio - making it easier and more frictionless for merchants to onboard and offer Affirm as a payment method to their customers. This includes taking product ownership of Affirm's existing vertical software partnerships, and growing the broader portfolio of platform partners still being stood up. - Partner Acceleration Strategy - building the durable capabilities that make every future partner integration faster to launch and easier to scale, rather than solving the same problem one partner at a time. As a Senior Product Manager, you will work closely with cross-functional teams including commercial, merchant risk, design, product analytics, and engineering to define, launch and grow integrations with platform partners. Effective stakeholder management and ability to successfully navigate organizational dynamics are a must for success. You should be outcomes-driven with a very high bias for action. What You'll Do - Collaborate with cross-functional teams to define, launch, and grow integrations with payment and platform partners. - Build durable, repeatable capabilities through a Partner Acceleration Strategy that makes future partner integrations faster to launch. - Build relationships with platform partners to gather feedback and insights on product performance, and use it to drive merchant growth. - Define and prioritize product features and requirements to improve the customer, partner, and merchant experience. - Create and manage the product roadmap for the broader 1:Many growth team. - Develop success metrics/OKRs to measure the effectiveness of these initiatives. - Partner with commercial and product marketing teams to develop go-to-market strategies for new partner integrations and features. What We Look For - 5+ years of product management experience - Proven ability to multiple technical software products from kickoff to post-launch, driving meaningful business impact you can clearly articulate. - Skilled in cross-functional collaboration — diving into technical details with engineers, iterating with designers in Figma, and analyzing funnel performance with data analysts. - Strong organizational and communication skills to navigate complex dynamics and drive alignment. - Execution-oriented with a proactive approach to overcoming obstacles and blockers. - Adept at transforming incomplete or conflicting inputs into clear, actionable plans. - Demonstrated track record of shipping high-quality products on time. - Comfortable engaging in the commercial aspects of product development, including representing the product externally, setting expectations, and influencing outcomes that benefit both Affirm and its partners. - Bonus points: Experience in Fintech, Lending, ecommerce, or BNPL. Pay Grade - N Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $153,000 - $213,000 Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Consumer Servicing team owns the ways customers get help at Affirm — including chat, phone, self-service flows, and the internal tools our agents rely on to deliver fast, empathetic, and effective support. We sit at the intersection of customer experience, operational excellence, and AI-driven transformation. We’re looking for a Senior Product Manager to join our Agent Enablement pod: the team responsible for the tools, workflows, and AI-powered capabilities that help our agents support millions of customers with speed, accuracy, and care. As a Senior PM, you'll play a pivotal role in shaping the experience of how millions of people get help — and how our internal teams deliver it. What you’ll do - Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration. - Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity. - Design for scale through AI and automation—identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume, and lead build-vs-buy evaluations for AI tooling that enhances customer and agent experiences. - Drive an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond. - Translate insights into strategy—define a clear product vision informed by market trends, competitive analysis, behavioral data, and frontline feedback. - Instrument and measure the right things—define metrics that matter, set clear success criteria, and use experimentation to drive performance improvements - Build for the long game—design scalable systems that can support a growing business, new contact channels, and ever-increasing expectations for speed and quality. - Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, Legal, and senior leaders to drive aligned, cross-functional progress. - Own ambiguity and unlock innovation—navigate tradeoffs, bring clarity to chaos, and lead with conviction in a fast-paced, constantly evolving environment. What we look for - Have 5+ years of Product Management experience - Build for scale and empathy—you craft intuitive experiences for both customers and agents that balance high-tech efficiency with a human touch. - Thrive in complexity—you can zoom out to redesign service strategy or zoom in to debug an agent workflow—all in the same day. - Lead with insight—you combine strong product intuition, behavioral understanding, and analytical rigor to uncover patterns and drive smart decisions. - Operate with ownership—you move quickly, bring order to ambiguity, and push for outcomes that actually matter to the business and the customer. - Communicate to drive clarity—your storytelling and synthesis skills align stakeholders, unlock buy-in, and make your roadmap resonate from the call center floor to the exec suite. - Bonus points if you've worked on customer support platforms, internal tools, or have experience scaling service operations with AI and automation. Pay Grade - N Equity Grade - 9 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000 USA base pay range (all other U.S. states) per year: $173,000 - $233,000 LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Consumers across the globe need safe, transparent financing while merchants want to provide users with their preferred way to pay and convert more buyers. To help achieve this vision, we are hiring a Senior Product Manager for our 1:Many Growth team. Affirm's Distribution Partnerships program - internally called " 1:Many " - is one of the highest-leverage growth levers at the company. Instead of integrating merchant by merchant, we integrate once into a platform merchants already use, and every merchant on that platform becomes reachable through that single integration. This role is responsible for: - Own and grow Affirm's partner portfolio - making it easier and more frictionless for merchants to onboard and offer Affirm as a payment method to their customers. This includes taking product ownership of Affirm's existing vertical software partnerships, and growing the broader portfolio of platform partners still being stood up. - Partner Acceleration Strategy - building the durable capabilities that make every future partner integration faster to launch and easier to scale, rather than solving the same problem one partner at a time. As a Senior Product Manager, you will work closely with cross-functional teams including commercial, merchant risk, design, product analytics, and engineering to define, launch and grow integrations with platform partners. Effective stakeholder management and ability to successfully navigate organizational dynamics are a must for success. You should be outcomes-driven with a very high bias for action. What You'll Do - Collaborate with cross-functional teams to define, launch, and grow integrations with payment and platform partners. - Build durable, repeatable capabilities through a Partner Acceleration Strategy that makes future partner integrations faster to launch. - Build relationships with platform partners to gather feedback and insights on product performance, and use it to drive merchant growth. - Define and prioritize product features and requirements to improve the customer, partner, and merchant experience. - Create and manage the product roadmap for the broader 1:Many growth team. - Develop success metrics/OKRs to measure the effectiveness of these initiatives. - Partner with commercial and product marketing teams to develop go-to-market strategies for new partner integrations and features. What We Look For - 5+ years of product management experience - Proven ability to multiple technical software products from kickoff to post-launch, driving meaningful business impact you can clearly articulate. - Skilled in cross-functional collaboration — diving into technical details with engineers, iterating with designers in Figma, and analyzing funnel performance with data analysts. - Strong organizational and communication skills to navigate complex dynamics and drive alignment. - Execution-oriented with a proactive approach to overcoming obstacles and blockers. - Adept at transforming incomplete or conflicting inputs into clear, actionable plans. - Demonstrated track record of shipping high-quality products on time. - Comfortable engaging in the commercial aspects of product development, including representing the product externally, setting expectations, and influencing outcomes that benefit both Affirm and its partners. - Bonus points: Experience in Fintech, Lending, ecommerce, or BNPL. Pay Grade - N Equity Grade - 9 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000 USA base pay range (all other U.S. states) per year: $173,000 - $233,000 LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role We’re looking for an outstanding product manager who is not bound by the existing paradigms of traditional banks. This role is part of the Credit & Pricing Product team, responsible for consumer credit, underwriting, merchant pricing, and loan economics across the entire portfolio of merchants and channel partnerships. In joining this team, you will be at the center of Affirm’s credit & pricing strategy to expand our footprint into new verticals and product offerings. The team drives innovative solutions that fuel all end user experiences in the US and globally while partnering with a wide variety of teams including but not limited to product, engineering, analytics, design, marketing, legal, capital, commercial and more. What you’ll do Define and drive product strategy in collaboration with your peers in Credit & Pricing engineering, analytics, and go-to-market teams. Define new products and features with specs and prototypes that enable merchants to offer consumers attractive financing terms. Analyze the impact of product features and define metrics for success. Establish yourself as a trusted partner of our Credit, Pricing, Commercial, Design, and Engineering teams to successfully launch and scale products. Collaborate across product teams to support initiatives that interface with Affirm’s Credit & Pricing capabilities (e.g., international expansion, large merchant integrations, new product verticals, cost optimizations). What we look for Motivation: You have a passion and drive to change consumer finance for the better. Analytical skills: You have a data-driven learning style and use quantitative information to make product decisions. Experimental mindset: You like to test and learn in a way that incorporates both customer needs and data. You must be comfortable operating autonomously and unafraid to learn/fail fast. Results: Experience shipping simple, elegant user-facing products with measurable impact to the bottom line. Product experience: Minimum 3-4 years of prior product or relevant experience in consumer finance, payments, underwriting, and machine learning models. Bachelor’s or Master’s in Computer Science, or other related fields; or equivalent practical experience. Pay Grade - N Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $153,000 - $213,000 This posting is for an existing vacancy. LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Consumer Servicing team owns the ways customers get help at Affirm — including chat, phone, self-service flows, and the internal tools our agents rely on to deliver fast, empathetic, and effective support. We sit at the intersection of customer experience, operational excellence, and AI-driven transformation. We’re looking for a Group Product Manager to lead our Agent Experience pod: the team responsible for the tools, workflows, and AI-powered capabilities that help our agents support millions of customers with speed, accuracy, and care. This is a player-coach role. You’ll lead and develop a team of 2-3 PMs, own the product strategy for a broad and complex domain, and personally dive into the highest-ambiguity, highest-leverage problems — especially as AI changes what great servicing can look like. What You’ll Do You will: Set the vision and strategy for Agent Experience — define what world-class agent tooling looks like at Affirm, identify the biggest opportunities across workflows, automation, AI, and internal systems, and translate that vision into a clear, sequenced roadmap. Lead and develop a team of PMs — manage, coach, and raise the bar for 2 PMs working across the Agent Experience portfolio. Help them sharpen product judgment, navigate ambiguity, improve execution, and grow as product leaders. Operate as a player-coach — stay close enough to the work to personally lead select high-impact initiatives, especially ambiguous or 0-to-1 efforts where the strategy is still forming, while also creating space for your PMs to own meaningful areas independently. Drive AI-first transformation in servicing — identify where AI and automation can meaningfully improve agent efficiency, reduce customer friction, improve quality, and scale support without losing the human touch. Lead thinking on build-vs-buy decisions and help the team adopt new ways of building with AI. Partner deeply with Operations and Servicing leaders — understand frontline workflows, operational pain points, quality drivers, and productivity constraints. Build strong relationships with the teams who run servicing day to day, and turn those insights into product strategy. Create clarity across a complex portfolio — bring structure to ambiguous problems, make smart tradeoffs across competing priorities, and help the team focus on the highest-impact work for customers, agents, and the business. Build scalable systems for the long term — guide the team toward durable product and platform decisions that can support a growing business, new contact channels, evolving customer expectations, and increasingly sophisticated automation. Instrument and manage the business impact — define the right success metrics across customer experience, agent productivity, quality, automation, and operational efficiency. Use data, experimentation, and frontline feedback to continuously improve performance. Influence across the organization — partner with Engineering, Design, Analytics, Operations, Legal, Compliance, and senior leadership to align priorities, unblock execution, and drive outcomes across teams. What We Look For You might be a great fit if you: Are an experienced product leader and people manager — you’ve managed PMs before, know how to coach product talent, and can balance team development with strong ownership of business outcomes. Thrive as a player-coach — you can zoom out to define strategy for a broad product area, then zoom in to debug a workflow, pressure-test a roadmap, or directly shape a critical product bet. Build for both scale and empathy — you care about designing tools that help internal teams move faster and work better, while keeping the end customer experience at the center. Are energized by operational complexity — you enjoy messy, cross-functional domains where product, process, people, systems, and incentives all intersect. Have strong product judgment in ambiguous spaces — you can separate signal from noise, identify the highest-leverage opportunities, and help teams make smart tradeoffs even when the answer is not obvious. Are AI-forward and pragmatic — you are excited by how AI can transform service operations, but you also know how to evaluate where automation truly helps, where human judgment matters, and how to build responsibly at scale. Communicate with clarity and conviction — you can synthesize complex problems, align stakeholders, and tell a compelling product story from the frontline agent experience to the executive level. Operate with ownership — you move quickly, create structure, hold a high quality bar, and push for outcomes that matter to customers, agents, and the business. Bonus points if you’ve worked on customer support platforms, internal tools, agent tooling, workflow systems, service operations, or AI/automation products. Have a Bachelor's degree in a related field or equivalent practical experience Pay Grade - R Equity Grade - 9 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $209,000 - $269,000 This posting is for an existing vacancy. LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Our Financial Platform sits at the heart of every loan Affirm makes and every dollar we move. We're looking for a Director of Product Management to lead and scale the teams behind two of our most critical and complex domains: Loans Lifecycle and Money Movement. This is a role for a seasoned product leader who thrives in the intersection of financial systems, platform engineering, and organizational scale. What you’ll do Lead and grow a high-performing PM team. Build, mentor, and manage a team of 6–10 product managers, including people managers. You'll set the bar for craft, create development paths, and cultivate a culture of ownership, rigor, and candor. Own the vision and strategy for Loans Lifecycle and Money Movement. Define the multi-year product strategy for Affirm's foundational loan systems and global money movement infrastructure — ensuring they are scalable, compliant, and capable of supporting rapid product innovation. Translate that vision into clear roadmaps and decisions that teams can execute against. Be the domain authority. Serve as the executive-level subject matter expert on loan lifecycle mechanics, payment rails, settlement flows, and institutional transfers — guiding product, engineering, and business partners on tradeoffs, best practices, and platform decisions. Drive cross-functional alignment at scale. Partner closely with Engineering, Accounting, Treasury, Capital Markets, Legal, Compliance, and Client Success teams. Navigate complexity, balance competing stakeholder needs, and build trust through clear communication and a strong delivery track record. Enable platform scalability and international expansion. Architect platform strategies that simplify domain boundaries, standardize loan behaviors across products and markets, and unlock faster time-to-market for new geographies and product lines. Measure and improve platform health. Define success metrics — including settlement success rates, reconciliation coverage, exception volumes, and time-to-resolution — and hold teams accountable to the reliability and accuracy standards these critical systems demand. Influence up and across the organization. Regularly present strategy, tradeoffs, and priorities to senior leadership. Shape organizational thinking on where to invest and what to deprioritize. What we look for 10+ years of product management experience, with at least 3–5 years managing and developing PM teams including people managers Deep experience in loans or lending systems — you understand loan lifecycle mechanics, platform architecture for loan servicing, and the compliance and operational requirements that come with it Meaningful experience in money movement, payments infrastructure, or financial operations — you're fluent in payment rails, settlement flows, cross-border transfers, and the reliability and accuracy standards these systems demand Experience in fintech, financial services, or banking; familiarity with BNPL, platform products, or backend infrastructure is strongly preferred; capital markets background is a plus Demonstrated ability to set and execute long-term platform strategy in ambiguous, fast-moving environments Strong technical fluency — you're comfortable diving into data models and API discussions with engineers and holding informed opinions Proficiency with AI-assisted tools (e.g., Claude, Cursor) to accelerate your own work and raise the bar for your team Track record of building and scaling distributed, high-performing PM teams across multiple domains simultaneously Exceptional stakeholder management skills — you can align Legal, Finance, Engineering, and executive leadership around a common direction Outstanding written and verbal communication; you tell crisp, data-driven stories to diverse audiences Bachelor's degree in a related field or equivalent practical experience Pay Grade - T Equity Grade - 18 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $300,000 - $360,000 USA base pay range (all other U.S. states) per year: $267,000 - $327,000 LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.